Closing: Jun 30, 2024
1 day remainingPublished: Jun 24, 2024 (6 days ago)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
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- Bachelor's Degree in Information Technology, Computer Science, Business Administration, or related field preferred.
- Minimum of 2 years of experience in helpdesk coordination, technical support, or administrative roles.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and helpdesk ticketing systems.
- Strong interpersonal skills with the ability to communicate effectively with diverse stakeholders.
- Excellent organizational abilities with attention to detail and a proactive approach to problem-solving.
- Customer-focused mindset with a dedication to delivering high-quality service and support.
- Ability to work independently, prioritize tasks, and manage multiple responsibilities efficiently.
Responsibilities
- Bachelor's Degree in Information Technology, Computer Science, Business Administration, or related field preferred.
- Minimum of 2 years of experience in helpdesk coordination, technical support, or administrative roles.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and helpdesk ticketing systems.
- Strong interpersonal skills with the ability to communicate effectively with diverse stakeholders.
- Excellent organizational abilities with attention to detail and a proactive approach to problem-solving.
- Customer-focused mindset with a dedication to delivering high-quality service and support.
- Ability to work independently, prioritize tasks, and manage multiple responsibilities efficiently.
- Proficient in the use of Microsoft Office and excellent customer service skills
- Coordination of helpdesk and operations department activities.
- Act as support for the Technical Manager for exchange of emails, letters, reports e.t.c
- Responsible for the administrative responsibilities in the Operations department
- Responsible for monitoring the follow up and feedback system of the Operations Department.
- Timely dissemination of information to the clients and contractors at the appropriate time.
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