Closing: Jul 4, 2024
1 day remainingPublished: Jun 19, 2024 (15 days ago)
Job Requirements
Education:
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Work experience:
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Language skills:
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Job Summary
Contract Type:
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Requirements
- Bachelor's Degree in Business Administration, Marketing, or a related field.
- Minimum of 7 years of experience in customer experience, customer service, or a related role.
- Proven track record of developing and implementing effective customer experience strategies.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Analytical mindset with the ability to interpret data and drive insights.
- Ability to collaborate and influence cross-functional teams.
- Knowledge of customer experience measurement tools and methodologies.
- Familiarity with customer service software and CRM systems.
Responsibilities
Requirements
- Bachelor's Degree in Business Administration, Marketing, or a related field.
- Minimum of 7 years of experience in customer experience, customer service, or a related role.
- Proven track record of developing and implementing effective customer experience strategies.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Analytical mindset with the ability to interpret data and drive insights.
- Ability to collaborate and influence cross-functional teams.
- Knowledge of customer experience measurement tools and methodologies.
- Familiarity with customer service software and CRM systems.
Description
- They are looking to recruit a dynamic and experienced individual to fill the position of Head, Customer Experience.
- The successful candidate will be responsible for developing and implementing strategies to enhance customer satisfaction, loyalty, and retention.
- They will lead a team of customer experience professionals and collaborate with various departments to deliver exceptional customer service and drive business growth.
Duties
- Develop and implement a customer experience strategy aligned with the company's vision and values.
- Collaborate with cross-functional teams to improve customer journey and touchpoints.
- Identify and implement customer satisfaction measurement tools and processes.
- Analyze customer data and feedback to identify trends and areas for improvement.
- Lead customer service training and development programs to enhance customer-facing skills and mindset.
- Stay up to date with industry trends and best practices in customer experience.
- Develop and monitor key performance indicators to assess customer experience performance and drive continuous improvement.
- Collaborate with marketing and sales teams to develop customer loyalty programs and initiatives.
- Manage and resolve escalated customer complaints and issues.
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