Closing: Jul 2, 2024
This position has expiredPublished: Jun 26, 2024 (17 days ago)
Job Requirements
Education:
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Work experience:
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Language skills:
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Job Summary
Contract Type:
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Requirements
• A bachelor’s degree in business/Economics is essential
• A Certificate in Clearing and Forwarding
• A Certificate in Customer Care
• Good computer skills and knowledge
• Minimum of 3 years working experience in a reputable private firm- preferably a Freight Forwarding Firm
Job application procedure
All suitably qualified and interested candidates should submit their application letter, CV’S and copies of academic documents merged in one PDF document to [email protected]
Responsibilities
Requirements
• A bachelor’s degree in business/Economics is essential
• A Certificate in Clearing and Forwarding
• A Certificate in Customer Care
• Good computer skills and knowledge
• Minimum of 3 years working experience in a reputable private firm- preferably a Freight Forwarding Firm
Job application procedure
All suitably qualified and interested candidates should submit their application letter, CV’S and copies of academic documents merged in one PDF document to [email protected]
Co-ordinating with Internal and external stakeholders
• Receives information, documents and instructions from clients
• Initiates file openings and document dispatches
• Handles inquiries and preparation of quotations to existing clients
• Verifies confirmed business in relation to the approved quotation
• Checks documents for correctness and completeness
• Co-ordinates all activities with both internal and external stakeholders (Operations and Finance depts, affiliated offices or agents, branch offices, transporters and others)
• Monitors the progress of all ongoing transactions daily
• Prepares and dispatches invoices to Clients
Monitoring and follow up
• Proactively assess information and documentation required, immediately upon receipt of order or documents for smooth clearance and delivery.
• Follow up for the required or missing information and documentation with the relevant parties
• Periodically coordinate with the Finance department and Clients for payments of due invoices.
• Proactively Inform the clients about due invoices for payment prior to release of incoming shipments, allowing the client to make preparations to pay prior to arrival
Providing Customer care Services
• Keeps the client informed of the progress of current consignments
• Suggests improvements in work procedures
• Prepares daily, monthly and annual cargo status and review reports
• Provides alternative solutions to challenges that Customers may face while importing or exporting their goods.
• Attend business meetings when requested by Clients
Client Visits
• Prepares and Submits Client Visit schedules to the head of Customer service
• Following the approved Client visit schedule meet the clients
• Prepare and submit Client Visit reports to management
Reporting
• Reports accidents and any other irregularity with potential financial implication to management immediately once made aware of the incident
• Issues client complaint forms on each complaint and avails them to the head of section for further processing and closing.
Recording
• Opens and updates files daily
• Ensures that proof of delivery is available on all transport files prior to closure of the file
• Ensures timely updates are done in the electronic cargo tracking system for all shipments handled
Responsibility for assigned adhoc duties
• Performs any other duties that may from time to time be assigned by the immediate supervisor
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