Branch Supervisor

Responsible for managing Branch Operations, handling cash, assisting guests in take away orders, take orders via the phone and ensure all guests are served.

•    Must have a degree/diploma in food & Beverage service or an equivalent of the same from a well-recognized institution.
  
•     Have a competent knowledge of Customer Service and people management system.
  
•      Computer literate in MS Suite.
  
•     Two or more years of front-of-the-house operations and/or experience as a stand-in manager or Management trainee in the service or food and beverage industry-experience.
  

Responsible for managing Branch Operations, handling cash, assisting guests in take away orders, take orders via the phone and ensure all guests are served.

•    Must have a degree/diploma in food & Beverage service or an equivalent of the same from a well-recognized institution.
  
•     Have a competent knowledge of Customer Service and people management system.
  
•      Computer literate in MS Suite.
  
•     Two or more years of front-of-the-house operations and/or experience as a stand-in manager or Management trainee in the service or food and beverage industry-experience.
  

•     Ensure that all restaurant policies and procedures, standards specifications and guidelines are followed and completed on a timely basis.
  
•      Ensure compliance with health and safety, food preparation and serving, repair and maintenance.
  
•      Ensure company objectives in sales, service quality, appearance of facility and hygiene through training of employees and creating a positive, productive working environment through organizing and supervising regular Branch deep cleaning.
  
•      Adhere to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
  
•      Prevent, handle and resolve complaints regarding food quality and service.
  
•     Sample food and drink items by testing to ensure palatability and flavor conformity through regular store audits.
  
•      Prevent and resolve personnel problems
  
• Minimizes guest complaints by ensuring all guests are served. This will be done by ensuring 95% of their time is spent on floor coverage.
  
•      Ensuring that the set SOPs of cash handling are adhered to
  
•      Taking correct take away orders and ensuring they are correctly dispensed
  
•      Ensuring prompt billing is done and correct change is given
  
•       Ensuring delivery orders are prepared and picked on time
  
•     Suggestive selling products and introduction of new ones to guests
  
•     Maintaining high hygiene standards at the cashier station
  
•    Ensure cutlery is wiped, polished and well displayed at the respective stations
  
•    Oversea the dining area, supervises food and beverage service staff in accordance with operating policies that he or she may help establish.
  
•  Seeks, listens and responds to Guest feedback.