Closing: Jul 16, 2024
13 days remainingPublished: Jul 1, 2024 (3 days ago)
Job Requirements
Education:
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Work experience:
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Language skills:
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Job Summary
Contract Type:
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- Bachelor's degree in computer science or relevant field.
- 5+ years of experience in IT operations or service desk management
- Hands-on knowledge and application of ITIL processes.
- Experience working in an IT section of Telecommunications company.
- Experience in information technology space and solving various software and hardware problems.
- Strong IT reporting skills
- Strong technical problem solving and communication skills.
- Proven leadership and supervisory skills.
- Excellent communication, problem-solving, and decision-making abilities
- Strong ability to work under pressure and prioritize tasks in a fast-paced environment
How to Apply
Interested and qualified candidates should send their CV to: the provided email address using "Chartered Accountant" as the subject of the email.
Note: Only qualified applicants will be contacted.
Responsibilities
- Bachelor's degree in computer science or relevant field.
- 5+ years of experience in IT operations or service desk management
- Hands-on knowledge and application of ITIL processes.
- Experience working in an IT section of Telecommunications company.
- Experience in information technology space and solving various software and hardware problems.
- Strong IT reporting skills
- Strong technical problem solving and communication skills.
- Proven leadership and supervisory skills.
- Excellent communication, problem-solving, and decision-making abilities
- Strong ability to work under pressure and prioritize tasks in a fast-paced environment
How to Apply
Interested and qualified candidates should send their CV to: the provided email address using "Chartered Accountant" as the subject of the email.
Note: Only qualified applicants will be contacted.
- Do you have experience managing an IT command center? We are seeking an ideal candidate who will manage the nerve center of a Telco IT infrastructure, ensuring smooth operation and swift resolution to any technical issues.
- The ideal candidate will have a wealth of experience leading a team of IT professionals, overseeing critical tasks like IT incident management, coordinating the response to IT emergencies, monitoring core infrastructure services and ensuring service uptime.
- The candidate will be responsible for overseeing the day-to-day operations of an IT service desk, which acts as the first point of contact for users experiencing technical issues.
- They are accountable for ensuring that users receive efficient and timely support.
Duties
- Manage a team of IT professionals in both Service desk and Data center first line support.
- Manage team performance and ensure adherence to service level agreements (SLAs).
- Coordinate the monitoring of IT systems and networks for performance and security issues.
- Coordinate the diagnosis and resolution of IT incidents and response to IT emergencies.
- Develop, implement and review IT Command center policies and procedures.
- Track and report on IT service levels.
- Analyze data and reports to identify trends and areas for improvement.
- Manage technologies and provide administrative assistance for various systems.
- Understand various IT troubleshooting and provide technical support.
- Maintain knowledge base and resolution procedures
- Control and monitor data, network access and backup systems.
- Negotiate and communicate with third-party software providers for new software's and troubleshooting.
- Build relationships with key stakeholders across the organization.
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