Closing: Jul 15, 2024
8 days remainingPublished: Jul 5, 2024 (3 days ago)
Job Requirements
Education:
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Work experience:
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Language skills:
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Job Summary
Contract Type:
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- Education: Bachelor's Degree (BSc) or Higher National Diploma (HND) in a relevant field.
- Experience:1-2 years of experience in a helpdesk or similar support role.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Excellent customer service skills.
- Strong organizational and multitasking abilities.
- Effective communication skills, both written and verbal.
- Ability to work well in a team and coordinate with multiple departments.
Responsibilities
- Education: Bachelor's Degree (BSc) or Higher National Diploma (HND) in a relevant field.
- Experience:1-2 years of experience in a helpdesk or similar support role.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Excellent customer service skills.
- Strong organizational and multitasking abilities.
- Effective communication skills, both written and verbal.
- Ability to work well in a team and coordinate with multiple departments.
- We are seeking a dedicated and organized Help Desk Officer to join our team. The ideal candidate will be proficient in Microsoft Office and possess excellent customer service skills.
- In this role, you will coordinate activities between the helpdesk and operations department, support the Technical Manager with communications and documentation, and handle various administrative tasks within the Operations department.
- Additionally, you will be responsible for monitoring follow-up and feedback systems and ensuring timely dissemination of information to clients and contractors.
- This position requires strong organizational abilities and effective communication skills to ensure efficient and timely support.
Key Responsibilities
- Microsoft Office Proficiency:Utilize Microsoft Office tools efficiently for various tasks and documentation.
- Customer Service:Provide excellent customer service to clients and contractors.
- Coordination:Coordinate activities between the helpdesk and operations department to ensure smooth workflow.
- Support Technical Manager:Assist the Technical Manager with exchanging emails, letters, reports, and other communications.
- Administrative Responsibilities:Manage administrative tasks within the Operations department.
- Monitoring Systems:Monitor follow-up and feedback systems to ensure timely responses and actions.
- Information Dissemination:Ensure timely and accurate dissemination of information to clients and contractors.
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