Employee Experience Lead

• Minimum BSc Degree in Human Resources Management / Administration or related field.
• Minimum of 4-5 years of experience in Human Resource sector.
• Have necessary HR certifications (e.g. PHR, SHRM-CP, SPHR, etc.)
• Strong understanding of talent management principles, retention, compliance and best practices.
• Proficient in HR software and applicant tracking systems (ATS).

Must have Skills:

• Organized to handle multiple tasks in a timely manner while managing expectations along the way
• Ability to lead people by supporting them to perform their tasks effectively
• Communicate complicated matters in a simple, structured way across the entire organization from entry-level to senior leadership
• Approachable and able to build trust with team members
• Ability to multitask and problem solve varying team member needs (Health, PD, Leave requests, Pension, Taxes, Salaries, Payslips, as well as varying day to day needs)
• Proactive problem solving to understand the direction of the organization, while also ensuring it aligns with staff needs
• Ability to communicate effectively (verbal, written, digital, non-verbal) with a diverse set of employees in a way that builds trust, shows genuine care and respect for the whole person, and demonstrates generous listening.
• Strategic thinking to effectively map out the direction of the organization

• Minimum BSc Degree in Human Resources Management / Administration or related field.
• Minimum of 4-5 years of experience in Human Resource sector.
• Have necessary HR certifications (e.g. PHR, SHRM-CP, SPHR, etc.)
• Strong understanding of talent management principles, retention, compliance and best practices.
• Proficient in HR software and applicant tracking systems (ATS).

Must have Skills:

• Organized to handle multiple tasks in a timely manner while managing expectations along the way
• Ability to lead people by supporting them to perform their tasks effectively
• Communicate complicated matters in a simple, structured way across the entire organization from entry-level to senior leadership
• Approachable and able to build trust with team members
• Ability to multitask and problem solve varying team member needs (Health, PD, Leave requests, Pension, Taxes, Salaries, Payslips, as well as varying day to day needs)
• Proactive problem solving to understand the direction of the organization, while also ensuring it aligns with staff needs
• Ability to communicate effectively (verbal, written, digital, non-verbal) with a diverse set of employees in a way that builds trust, shows genuine care and respect for the whole person, and demonstrates generous listening.
• Strategic thinking to effectively map out the direction of the organization

• Talent Acquisition: Recruit, interview, hire, and train new staff- Manages the talent acquisition process, which may include recruitment, interviewing, and hiring of qualified job applicants, particularly for managerial, exempt, and professional roles; collaborates with departmental managers to understand skills and competencies required for openings. Develop and execute initiatives that reinforce the company’s employee value proposition (Mastery, Meaning, Membership) and culture with a high level of detail and organization.
• Employee Engagement and Retention: Develop and implement initiatives to promote employee engagement, satisfaction, and retention. Conduct employee surveys, analyse feedback, and recommend actions to address areas of improvement.
• Performance Management: Oversee the performance management process, including setting performance goals, conducting performance reviews, and providing feedback and coaching to employees. Develop and implement performance improvement plans as needed.
• HR Policies and Procedures: Develop, implement, and maintain HR policies, procedures, and employee handbook. Ensure policies are communicated effectively to employees and consistently applied across the organization.
• Training and Development: Identify training needs and develop training programs to enhance employee skills and competencies. Coordinate employee training sessions and workshops, both internally and externally sourced.
• HR Compliance: Maintain compliance with national, state, and local employment laws and regulations, and recommend best practices; reviews policies and practices to maintain compliance.
• Compensation and Benefits: Administer employee compensation and benefits programs, including salary administration, bonus plans, health insurance, and other employee benefits. Ensure compliance with legal requirements and market standards.
• Employee Engagement and Retention: Develop and implement initiatives to promote employee engagement, satisfaction, and retention. Conduct employee surveys, analyse feedback, and recommend actions to address areas of improvement.
• HR Metrics and Reporting: Collect and analyse HR data to track key metrics such as turnover rates, employee satisfaction, and diversity metrics. Prepare regular reports and presentations for management to inform decision-making.
• HR Administration: Oversee HR administrative functions, including maintaining employee records, processing payroll, managing HRIS systems, and ensuring accurate and timely documentation.
• Handles discipline and termination of employees in accordance with company policy
• Develop and monitors an annual budget that includes Human Resources services
• Participate in brainstorming sessions for culture initiatives using insight gathered from the employee base.
• Communicate organizational decisions from senior leadership to organization. Report to management and provide decision support through HR metrics
• Be the company's culture keeper in key areas (Communication, Transparent and effective decision making)
• Performs other duties as assigned.