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PalmPay
Financial Services
Description
- OND/HND/Bachelor’s Degree or equivalent work experience.
- Experience in after-sales service, customer service, POS operations, field support, or device repair support is preferred.
- Experience in fintech, payment, POS, banking agency, or merchant service industry is an advantage.
- Good communication and customer service skills.
- Basic knowledge of POS devices and common device faults.
Responsibilities
- Receive agents and merchants visiting the repair center for POS repair, replacement, or after-sales support.
- Verify user information, agent ID, POS ownership, serial number, device model, and other required details.
- Inspect POS devices and identify common issues such as battery, charging, printer, screen, keypad, card reader, network, software, or physical damage problems.
- Create after-sales tickets in the system with complete and accurate information, including user details, POS details, fault description, visit date, and repair or swap request.
- Hand over faulty devices to the repair team and ensure all devices are properly labeled, tracked, and stored.
- Follow up with technicians, warehouse, or relevant teams on repair progress, device replacement, spare parts, and pending cases.
- Test repaired or swapped devices before returning them to users.
- Return devices to the correct users after verification and collect required confirmation or signatures.
- Update and close after-sales tickets once the case is completed.
- Maintain daily records of received devices, repaired devices, swapped devices, pending cases, and unresolved issues.
- Report abnormal cases, delayed cases, device mismatch, fraud risks, or asset risks to the supervisor in a timely manner.
- Follow company SOPs and ensure no device is lost, misplaced, or handed over without proper documentation.
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