Published
Profession
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Seniority
Legal jobs in Abuja, Nigeria
1
jobs
Intersect Consortium
Legal / Assistant Service Manager
Abuja, Nigeria
EMGE Resources Limited
CLOSEDHuman Resource (HR) / Legal Officer
Abuja, Nigeria
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Wema Bank Plc
CLOSEDTeam Lead, Judicial Business
Abuja, Nigeria
Closing: Jul 11, 2024
5 days remainingPublished: Jun 17, 2024 (20 days ago)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
Contract Type:
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- We are looking for a Legal / Assistant Service Manager manager to provide expert legal services, oversee legal aspects of our diverse industries and handle managerial responsibilities.
- S/he will oversee multiple administrative leads across our centres.
- The role involves ensuring efficient management of inquiries, meticulous documentation, and enhancing overall customer experience through streamlined processes and training initiatives.
Requirement
- Bachelor's Degree with 3 years experience.
Responsibilities
- We are looking for a Legal / Assistant Service Manager manager to provide expert legal services, oversee legal aspects of our diverse industries and handle managerial responsibilities.
- S/he will oversee multiple administrative leads across our centres.
- The role involves ensuring efficient management of inquiries, meticulous documentation, and enhancing overall customer experience through streamlined processes and training initiatives.
Requirement
- Bachelor's Degree with 3 years experience.
Legal:
- Draft, review, and negotiate various MOUs, Contracts, nondisclosures and tender documents.
- Handle statutory filings, and regulatory submissions and liaise with the Accounts department on tax compliance requirements.
- Ensure activities and transactions of organizations in the Consortium comply with corporate laws and regulations.
- Provide accurate, timely and high-quality legal advice to the Management of Intersect Consortium and Companies within the consortium on a full range of legal and challenging operational issues.
- Review all contracts or any other documentation to which the company has committed itself and assess legal implications that need to be brought to the attention of senior management.
- Instil and foster a culture of legal compliance & risk management best practices across the consortium.
- Advocate for Ethics and Compliance across all levels and build relationships with external legal advisors/counsels within the space.
- Identify, manage and mitigate legal risks by presenting clear recommendations and developing and implementing company policies and procedures.
- Fully understand the Nigeria National Mental Health Act and ensure organizations in the group are fully compliant with all provisions that apply to it.
- Stay abreast with changes to legislation (laws & regulations) that directly affect our businesses and specific industries, interpret, evaluate their impact, and develop Intersect’s positions on such changes.
- Providing legal advice and guidance on a wide array of matters including privacy, medical staff issues, HIPAA, Data Protection, claims / litigation management as well as hospital operations issues such as informed consent and corporate governance.
- Handle matters such as patents, copyrights, trademark law, licensing, distribution, and trade secret projects.
- Where needed, work with outside counsel and other external resources on ongoing cases and or for quality work product, value, and efficiency.
- Preserve and store all corporate records, agreements, legal documents and case folders.
- Perform other duties as assigned by the MD/CEO.
Inquiries Management:
- Regularly review and maintain up-to-date inquiry logs, ensuring all received inquiries are documented and resolved promptly.
- Ensure admin staff adhere to approved scripts for consistent and professional responses to inquiries.
- Monitor and drive inquiry conversion rates across centres.
- Post live chat inquiries promptly on designated platforms and monitor response rates.
- Develop and refine customer service policies to enhance service delivery.
Documentation:
- Utilize and oversee CRM systems to maintain accurate customer service records.
- Collaborate with admin staff to implement and maintain a structured filing system for administrative documents.
- Conduct periodic audits of filing systems to ensure compliance with confidentiality standards.
- Provide training on proper document management practices to admin teams.
Customer Experience / Admin:
- Collaborate with Admin Leads to deliver exceptional customer service and ensure high levels of customer satisfaction.
- Develop standardized processes and protocols for consistent customer experiences.
- Implement systems for collecting and acting upon customer feedback.
- Produce monthly reports on customer satisfaction metrics and implement improvements based on feedback.
- Coordinate with HR to provide regular customer service training for admin leads and other staff.
- Develop training materials and conduct sessions on relevant software and best practices.
- Assist in developing and managing operational schedules and rosters.
- Support incident reporting procedures and ensure compliance with incident reporting frameworks.
- Provide regular reports on operational metrics and decision-making indices to senior management.
- Manage HR responsibilities including onboarding, staff documentation, recruitment, and performance management.
- Participate in committees and special projects as required.
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