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Customer support, client care jobs in Ibadan, Nigeria
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Resource Intermediaries Limited
Customer Service Officer
Ibadan, Nigeria
Resource Intermediaries Limited
CLOSEDCustomer Care Representative
Ibadan, Nigeria
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Resource Intermediaries Limited
CLOSEDInternal Attendant
Ibadan, Nigeria
Closing: Jul 12, 2024
6 days remainingPublished: Jul 3, 2024 (4 days ago)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
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Requirements and Skills
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
Method of Application
Interested and qualified canddiates should send their CV to: the provided email address using the job title and location as the subject of the mail.
Note: Applicants must reside at Monotan,Iwo Road, Ibadan.
Responsibilities
Requirements and Skills
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
Method of Application
Interested and qualified canddiates should send their CV to: the provided email address using the job title and location as the subject of the mail.
Note: Applicants must reside at Monotan,Iwo Road, Ibadan.
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service teamsales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
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