Reservations Agent

Qualifications

• Diploma in Hotel Management or related field
  
• Minimum of 1 year experience in a similar role in a 4/5 star Hotel
  
• Demonstrated ability and passion to deliver exceptional guest service over the phone and face to face
  
• Have a strong sales focus and the ability to upsell the hotel features
  
• Sound Knowledge & application of OPERA
  
• High level of attention to detail
  
• Team player with high level of initiative & the ability to work autonomously
  
• Excellent written and verbal communication skills
  
• Intermediate knowledge & application of Microsoft packages & PC usage
  
• Exceptional organisational & time management skills
  

Qualifications

• Diploma in Hotel Management or related field
  
• Minimum of 1 year experience in a similar role in a 4/5 star Hotel
  
• Demonstrated ability and passion to deliver exceptional guest service over the phone and face to face
  
• Have a strong sales focus and the ability to upsell the hotel features
  
• Sound Knowledge & application of OPERA
  
• High level of attention to detail
  
• Team player with high level of initiative & the ability to work autonomously
  
• Excellent written and verbal communication skills
  
• Intermediate knowledge & application of Microsoft packages & PC usage
  
• Exceptional organisational & time management skills
  

• Use of the hotel PMS to process and input all reservations types within the same working day
  
• Responding to guest calls according to hotel policy and ensuring an outstanding guest experience
  
• Ensuring accurate data is recorded for all reservations
  
• Upkeep of all reservation records
  
• Ensuring timely communication with guests in line with company policy and procedure
  
• Maintain a positive selling approach to maximise yield in both occupancy and rates.
  
• Assisting in keeping all information accurate and up to date to ensure correct information being provided to guests
  
• Handle Group and Individual Reservations inquiries according to the stringent Reservations Standards set forth by management to enhance guest engagement and maximize overall hotel revenue
  
• Aims to upsell rooms and other services to maximize the profitability of the company
  
• Is fluent in all Accor distribution and reservations systems, Accor Rate architecture and Revenue practices
  
• Liases and cooperates with other departments as needed
  
• Creates reports or partake in projects as directed by management
  
• Assists other sections as and when needed