Closing: Jul 21, 2024
This position has expiredPublished: May 27, 2024 (3 months ago)
Apply for this job in seconds! Employer will review your Fuzu Profile and contact shortlisted candidates through Fuzu .
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
Salary:
Salary Period:
Contract Type:
Sign up to view job details.
We are currently seeking a skilled On- Site
Software Support Specialist to join our team and provide unparalleled support
at our customer's location.
QUALIFICATIONS
· Bachelor's degree
in Computer Science,
Information Technology, or a related
field.
· Proven experience in on-site software
support or a similar role.
· Strong troubleshooting and problem-solving skills.
· Excellent communication and interpersonal abilities.
· Familiarity with Microsoft Office is a plus.
Responsibilities
We are currently seeking a skilled On- Site
Software Support Specialist to join our team and provide unparalleled support
at our customer's location.
QUALIFICATIONS
· Bachelor's degree
in Computer Science,
Information Technology, or a related
field.
· Proven experience in on-site software
support or a similar role.
· Strong troubleshooting and problem-solving skills.
· Excellent communication and interpersonal abilities.
· Familiarity with Microsoft Office is a plus.
On-Site Support:
1. Serve as the primary point of contact
for software-related issues
at the customer site.
Conduct on-site visits to address user concerns and provide hands-on support.
2. Regular
Monitoring of Software Systems: Perform routine
monitoring of software systems to
ensure optimal performance. Proactively identify potential issues and implement preventive measures.
3. Issue
Identification and Resolution: Respond promptly
to software incidents reported by users on-site. Investigate, diagnose, and resolve software issues to minimize impact on operations.
4. Updates
and Patches Implementation: Stay updated on
software releases, updates,
and patches. Implement updates and patches to enhance system performance and security.
5. User
Training and Technical Assistance: Provide on-site
training and technical assistance to users and staff members.
Ensure users are proficient in utilizing software features
to maximize efficiency.
6. Proactive System Optimization: Identify opportunities for system optimization and efficiency improvements. Implement proactive measures to
prevent potential issues and enhance overall
system performance.
7. Documentation
and Reporting: Maintain detailed records of
on-site support activities, resolutions, and user interactions. Generate regular reports
on software performance, issues,
and resolutions.
8. Collaboration
and Communication: Collaborate with internal teams to
address complex software
issues. Communicate effectively with end-users and stakeholders to ensure
a positive support
experience.
Applications submitted via Fuzu have 32% higher chance of getting shortlisted.