Minimum Qualifications
Investment Operations Associate will be a trusted partner and basic qualifications Include:
- A University degree in Finance or other related field
- Must speak fluent English and Swahili
- Experience in loan management, microfinance, capital leases, and access to finance for Micro and Small businesses is STRONGLY preferred
- Prior experience dealing with customers/debt in a lending environment
- Prior experience in Loan management system software
- Very strong attention to details and good follow through
- Comfort with the civil court system, and previous experience in litigation preferred
- Unrelenting perseverance, personal integrity, and critical thinking skills
- At least 2 years of work experience in relevant or applicable field
- Must be able to legally work in Kenya
LOAN PROCESSING & CLIENT SERVICING (20%)
- Verify the loan applications and documentation
- Ensure compliance with the lending policies and regulations
- Prepare loan files for review by the lending team
- Respond & resolve customer inquiries,
- Maintain a positive relationships with borrowers
DATA ENTRY & RECORD-KEEPING (45%)
- Enter accurate data into loan management systems
- Maintain loan records
- Update borrower information
- Organize and maintaining loan documents
- Ensure loan documents are filed correctly and can be accessed easily when needed
- Maintain accurate and up-to-date records of loan applications, processing, and disbursement
REPORTING & COMPLIANCE (25%)
- Generate reports on loan applications, processing times, and other key performance metrics to assist in decision-making by the lending team
- Ensure compliance with lending policies, regulations, and procedures
- Communicate any issues to the lending team.
PROCESS IMPROVEMENT & COORDINATION (10%)
- Identify areas for process improvement and advise the team
- Recommend changes to improve the efficiency and effectiveness of the lending process
- Coordinate with other departments within the organization to ensure smooth functioning of the lending process