- Bachelor's Degree with specialization in Computer Science, Information Technology, Engineering, or a closely related field (2.2/Upper Credit Minimum). Master’s Degree in Engineering, MBA or its equivalent preferred
- At least fifteen (15) years of demonstrable experience in the network and infrastructure operations space
- 10 years of experience as a technical operations manager or lead
- Demonstrated experience to facilitate small group and executive level discussions on architectural direction
- ITIL (Information Technology Infrastructure Library and (PMP) Project Management Professional certification desirable
- Network Optimization skill, Business Continuity and Disaster Recovery
- Application Virtualization such as Oracle, Citrix etc.
- Team Leadership that can inspire, motivate and guide team members by fostering commitment, team spirit and trust
- Well-developed interpersonal skills, demonstrated skill and passion for operational excellence by using automation and process improvements
- Detail Orientation and conflict resolution skills, Strategic technology acumen, ability to make decisions with incomplete, conflicting information and uncertain long-term consequences.
- Ability to Identify and act upon opportunities for continuous improvement, able to devise unusual or radically different approaches to deliver value-added solutions and advanced technical knowledge of technology infrastructure.
- Extensive knowledge of end-to-end hardware development process and life-cycle, solid experience with technical projects from inception to on time delivery in an Agile environment
- Analytical and problem-solving experience with large-scale and highly available systems, Knowledge of and experience with network technologies and ecosystems
- Experience in delivering multiple concurrent projects with aggressive schedules, experience leading training, process mapping, and documentation.
Leadership and Coordination:
- Responsible for the 24x7 operation and availability of the technical infrastructure
- Manages the Division’s IT infrastructure services team; setting goals, prioritizing projects, communicating with stakeholders and oversees budgets
- Defines the overall mission of the infrastructure services team
- Direct operational support for network operations and technical assistance centre
- Develop IT strategies and vision and articulates them to team members and other stakeholders
- Works with IT leadership, top Management and business leaders and decision-makers to define and implement a strategic plan for the portfolio of all IT infrastructure, integration tools and technologies
Network Architecture Design:
- Enable a highly scalable, fault-tolerant platform for corporate clients adhering to best practices to ensure optimal performance and achievement of customer SLAs
- Maintain knowledge of infrastructure/architecture standards and practices
- Support the delivery of connectivity products and services to the corporate customers
Strategic Infrastructure Management:
- Responsible for overall management of technical operations for the Division which includes setting strategic direction and objectives
- Establish, maintain, and drive continuous delivery of a technology and support roadmap that significantly elevate, drive, and transform the business of customers
- Lead the implementation and operation of all technology infrastructure
- Articulate the principles and define guidelines for evaluation, acceptance of network and infrastructure businesses
Project support:
- Provide infrastructure architecture support for internal technical operations and the Project Management Office
- Work with stakeholders, IT leadership and direct reports to establish one, three, five-year roadmap for various projects, including but not limited to, the development and implementation of a comprehensive telecommunications strategy for clients
- Manage, coordinate, and oversee program development and the execution of all technical projects including project definition, design and analysis, set up, testing, implementation, and documentation
Operational Excellence:
- Establish KPI's and metrics for all areas of technical operations and use them to develop a lean, agile and data-driven technical operations culture
- Participate actively and assume a leadership role where appropriate in architecture working groups and in support of the network and infrastructure strategic plan for Corporate Clients
- Develop a clear model for understanding business criticality of systems and for establishing and maintaining appropriate levels of availability, redundancy and continuity for technical operations
Operational Efficiency:
- Maximize efficiency and continuously look for ways to drive cost out of technical operations processes
- Develop and maintain architecture, design and implementation strategy for network and infrastructure
- Maximize technical capabilities for IPNX by designing profitable mechanism and establish best standards for technical operations
- Establish capacity planning competency for corporate client’s network and infrastructure
