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Dangote Group
CLOSEDCustomer Relationship Manager, Oil And Gas
Lagos, Nigeria
Closing: Jun 30, 2024
This position has expiredPublished: Jun 17, 2024 (20 days ago)
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Job Summary
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- A Bachelor's Degree in a relevant field is required, along with a minimum of 10 years of experience in a similar role.
- To succeed in this role, you should have a strong background in customer relationship management, particularly in the oil and gas industry.
- You should have excellent communication and interpersonal skills, as well as the ability to build and maintain long-term strategic relationships with clients.
Responsibilities
- A Bachelor's Degree in a relevant field is required, along with a minimum of 10 years of experience in a similar role.
- To succeed in this role, you should have a strong background in customer relationship management, particularly in the oil and gas industry.
- You should have excellent communication and interpersonal skills, as well as the ability to build and maintain long-term strategic relationships with clients.
- Design and implement market entry strategy into new business markets.
- Develop and manage account plans for top tier new business customers that clearly articulates a 3-year growth profile as well as the required action plan for achieving them
- Build and maintain long term strategic relationships with assigned distributors and top tier customers to realize maximum value for Dangote Industries Limited
- Understand the issues and challenges that could impede growth in the new businesses, propose innovative solutions, and seek approval from the management team, Dangote Industries Limited
- Conduct periodic client/customer satisfaction surveys and reviews to ensure clients are satisfied with the new business products/services
- Perform Customer Journey Mapping for top tier customers across all channels to identify customer experience improvement opportunities with a view to driving customer satisfaction
- Plan and deliver CRM strategies across the Group, follow up on new business opportunities and communicate new product developments to prospective clients
- Work collaboratively with other units to acquire and manage all strategic customer data using a robust CRM platform/tool
- Conduct assessment of overall new business performance against set objectives and identify areas of improvement
- Provide feedback on customers’ concerns to Sales Teams/Representatives in relevant locations, escalate where applicable and follow up to ensure prompt resolution and customer satisfaction
- Develop and present periodic reports on all top-tier customer relationship management activities to Management.
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